Support

iOS Users 5

• How to download the iOS app
• How to complete audits
• How to create orders
• Requesting stores
• How to add a new store / customer

Morpheus Mobile 1

• How to download the Morpheus Mobile app

Morpheus Mobile Lite (App) 1

• How to download the Morpheus Mobile Lite app

Morpheus Mobile Lite (Web) 3

• How to access the Merchandiser "Lite" app
• How to complete an audit
• How to request a customer

Morpheus Merchandiser 2

• How to download the Morpheus Merchandiser app
• Morpheus Merchandiser

General 4

• How to add a user
• Updating user privileges
• How to add files to the Library
• How to view reports

Audits 6

• If I need to replace a call cycle, but I have already uploaded one, what do I do?
• What is the difference between call cycle and calendar view?
• Can a call cycle be edited once it has been uploaded?
• I want to delete an audit / task, how do I do that?
• What is answer inheriting?

View all 6

Customers 1

• How do I add a new customer?

Sales 6

• Where do my sales orders come from?
• How do I add/ place a new sales order?
• How do I fulfill my order?
• How do I know where in the order process I am?
• What if I want to place an order but there is no stock?

View all 6

Products 6

• How do I add a product?
• How do I delete or disable a product / item kit?
• Where do I find the disabled / inactive products?
• What is an item kit?
• How do I check if a product is in the system?

View all 6

Purchasing 5

• How do I add a new vendor?
• How do I add / place a new vendor order?
• How do I receive my order?
• How do I know where in the process I am?
• What happens after I place the order?

General 11

• My device has frozen- how do I reboot?
• How do I see what version of the app I am on?
• My Username is not found
• How do I get GPS to work on my device?
• How do I back up data and where can I access it?

View all 11

Audits 14

• My daily calls are not listed on my device
• I cannot refresh my daily calls
• I reset my database, and my full daily call lists appear again, even though I completed some of them
• I visited all my stores but they do not show on the report.
• Why can the synchronization process fail?

View all 14

Orders 6

• I don't have any information on my device!
• Where do I see my products?
• How do I find a specific product or category?
• How can I check stock on hand for a product on device?
• How do I place an order?

View all 6

General 8

• Auto Sync
• Daily Calls
• Check In/Check Out buttons
• Request a Customer
• How to create an order

View all 8

General 4

• How do I view my calls for the day?
• How do I visit a store
• How do I complete an Audit for the day
• How do I view files only for the store that I am visiting?

New Features 2

• Price Lists
• Product Rules