Audits
You need to "Refresh Daily Calls". Remember this may take a while depending on the speed or strength of your internet connection.
1) Cl...
Mon, 21 Nov, 2016 at 11:12 AM
Refreshing your daily calls will require a stable internet connection.
Check your connection by searching for something in google. If your search is...
Thu, 17 Nov, 2016 at 11:44 AM
I reset my database, and my full daily call lists appear again, even though I completed some of them
Resetting your database will bring in all your calls again, regardless if you have completed them or not.
As long as the device was synchronized befor...
Thu, 1 Dec, 2016 at 1:21 PM
For the data to show on the report, the following needs to happen:
1) All compulsory audits must be completed
2) Run the report, exit the store...
Thu, 1 Dec, 2016 at 1:21 PM
There are a few possible reasons:
1) The internet connection is off / poor and the device has timed out
2) The cover / app was closed
3) You...
Thu, 17 Nov, 2016 at 9:57 AM
Please remember to explain why you are sending us device diagnostics.
Follow these steps
Step 1) Click on the "Headset" icon locate...
Thu, 1 Dec, 2016 at 1:21 PM
Please Note! Resetting your database will remove all data from your Morpheus app. Make sure to first submit any audits or orders that are ready for upload...
Mon, 21 Nov, 2016 at 11:10 AM
Given that you have no audits ready for upload, reset your database and refresh your daily calls again.
If you have audits ready for upload, firs...
Thu, 1 Dec, 2016 at 1:22 PM
The synchronization process is incomplete. Contact Morpheus support and we will assist you in resetting your database.
Fri, 18 Nov, 2016 at 10:32 AM
Your report looks like the one below? Don't worry! It's fine.
An audit will only have a percentage score if it is compulsory and if it is ...
Thu, 1 Dec, 2016 at 1:31 PM