General

My device has frozen- how do I reboot?
If your device has frozen and you need to reboot it follow the directions below. 1. Press and hold both the "sleep / wake" button and the...
Thu, 1 Dec, 2016 at 10:02 AM
How do I see what version of the app I am on?
Follow these steps to check your current application version: 1. Open the Morpheus Application. 2. Click on the "Settings" button at...
Thu, 24 Nov, 2016 at 2:51 PM
My Username is not found
Double check and make sure that you have spelled everything correctly. If you still can't locate your username then please contact our support departmen...
Wed, 9 Mar, 2016 at 12:03 PM
How do I get GPS to work on my device?
You need to make sure your Location Services are on. 1) Click on the "Settings" icon on your iPad home screen. 2) Click on "Pri...
Thu, 1 Dec, 2016 at 10:06 AM
How do I back up data and where can I access it?
The beauty of your APP is that data is saved as you go along. There is no "save button". Once you have entered data into your device, it is reacha...
Fri, 20 Jun, 2014 at 2:27 PM
My App is not downloading
Please go through the following steps: See that you have internet connectivity and that you can browse the internet (try google something in...
Tue, 15 Nov, 2016 at 10:55 AM
I keep getting a message to enter the "Exchange Password".
This is refering to your email password. Please contact the your company's help-desk.
Wed, 9 Mar, 2016 at 12:23 PM
I refresh, but after a long time nothing happens.
1. If there is no activity, the device will time out. 2. Make sure you have connectivity, by searching for something on Safari, and refresh again.  ...
Thu, 1 Dec, 2016 at 10:08 AM
How do I take a screen shot?
1. To take a screenshot simply press and release both the Sleep/Wake button and the Home button at the same time. 2. You can find all screenshots in t...
Thu, 1 Dec, 2016 at 10:08 AM
How do I make the screen flip (change from portrait to landscape)?
1. If you swipe your finger upwards from the bottom boarder of the screen, a pop up menu will appear. 2. One of the icons in the middle has a lock ...
Tue, 15 Nov, 2016 at 10:59 AM